CV
2020 - present
Research Assistant, Penn State College of IST
Lead research with Dr. Kelley Cotter on the NSF Future of Work grant to upskill rural workers for the digital workforce
Conduct qualitative research such as observational field work and interviews
Design interface mock-ups and run usability evaluations
2022
UX intern, Summer Conference for Applied Data Science, NCSU
Collaborate with inter-disciplinary partners from government, industry, and academia towards "grand challenge" goal of generating short daily reports for knowledge workers
Design and run mixed methods usability studies
Prototype user interfaces for systems and applications geared towards intelligence collection, analysis, and reporting
2018 - 2020
Premier Solution Engineer, Appian Corporation
Managed customer support profiles for 15 high-priority customer accounts, holding regular meetings and providing technical and managerial support to technical support engineers
Directed and performed on-premise to cloud migration for significant customer account including six sites with complex infrastructure and security requirements
Investigated and resolved performance issues for enterprise clients in on-premise and cloud installations (maintained case load of 30-60 issues)