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2020 - present

Research Assistant, Penn State College of IST

  • Lead research with Dr. Kelley Cotter on the NSF Future of Work grant to upskill rural workers for the digital workforce

  • Conduct qualitative research such as observational field work and interviews

  • Design interface mock-ups and run usability evaluations


UX intern, Summer Conference for Applied Data Science, NCSU

  • Collaborate with inter-disciplinary partners from government, industry, and academia towards "grand challenge" goal of generating short daily reports for knowledge workers

  • Design and run mixed methods usability studies

  • Prototype user interfaces for systems and applications geared towards intelligence collection, analysis, and reporting

2018 - 2020

Premier Solution Engineer, Appian Corporation

  • Managed customer support profiles for 15 high-priority customer accounts, holding regular meetings and providing technical and managerial support to technical support engineers

  • Directed and performed on-premise to cloud migration for significant customer account including six sites with complex infrastructure and security requirements

  • Investigated and resolved performance issues for enterprise clients in on-premise and cloud installations (maintained case load of 30-60 issues)


To view my full CV, click below to download

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